Thank you for choosing Location Bazar. Our Grievance Redressal Policy outlines the procedures and guidelines for addressing grievances and resolving disputes on our ecommerce platform. By using Location Bazar, you agree to comply with the terms below.
1. Grievance Types:
Grievances may include but are not limited to issues related to product quality, order fulfillment, payment discrepancies, customer service experiences, or any other concerns you may have while using Location Bazar.
2. How to Register a Grievance:
If you have a grievance, you can register it by contacting our customer support team at [grievances@locationbazar.com]. Please provide the following information:
Your name and contact details.A clear description of the grievance, including relevant order numbers or details.Any supporting documentation or evidence.
3.Acknowledgment of Grievance:
Upon receiving your grievance, Location Bazar will acknowledge the receipt within [2] business days. This acknowledgment will include a unique reference number for your grievance.
4. Investigation and Resolution:
Location Bazar will initiate an investigation into the grievance and work towards a resolution. The resolution process may involve communication with relevant parties and may take a reasonable amount of time.
5. Communication of Resolution:
Once a resolution is reached, Location Bazar will communicate the outcome to you through the contact details provided. If additional information is needed during the investigation, our team may reach out to you for clarification.
6. Escalation of Grievances:
If you are dissatisfied with the resolution provided, you have the option to escalate your grievance. Please follow the instructions provided in the resolution communication for escalation procedures.
7. Timeframe for Resolution:
Location Bazar aims to resolve grievances in a timely manner. The specific timeframe for resolution may vary depending on the complexity of the grievance.
8. Changes to Grievance Redressal Policy:
We may update this Grievance Redressal Policy from time to time. The latest version will be posted on our website.
9. Contact Us:
If you have any questions or concerns about our Grievance Redressal Policy, please contact us at [grievances@locationbazar.com].
Thank you for choosing Location Bazar. We value your feedback and are committed to addressing your grievances in a fair and transparent manner.